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FAQ

Leasing Questions

Do I need an appointment? Do you take walk-ins?

No appointment is necessary to tour our community. However, it is always appreciated if you call ahead to ensure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one-half hour before closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.

Why do your prices have ranges?

Our apartment homes are priced individually based on the amenities and features.

What is the application fee, and is it refundable?

Application fees are $60 per applicant 18 years and older occupying the apartment. We also require a $150 administrative fee and a $100 holding fee at the time of application. All application fees are nonrefundable. You may pay these online by credit card or in our office with a cashier’s check or money order.

How do I apply?

Applications may be found under our property website's “floor plans” tab, or you can stop in the office for a paper application during business hours.

Which utilities do I pay?

Residents are responsible for all utilities. This includes water/ Sewage, electricity, and gas. Also, trash/ pest control is billed at a flat fee monthly.

What is the security deposit?

Security deposits will vary depending on qualifying criteria. Begins at $300. 

When is my rent payment due? What day of the month am I liable for a late charge?

Rent is always due on the first, and a $100 late fee is assessed on the 6th of every month (even Sundays and holidays). If you want to pay your rent now, please visit our Resident Services page.

How can I pay my rent?

You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.

What kind of pets do you allow? How many pets may I have?

Up to 2 pets, cats or dogs, are allowed. Any number of pets living in the apartment will then require a one-time, non-refundable pet fee. There is a monthly pet rent per pet. Breed restrictions apply, please get in touch with the office. Check out our pet policy page.

Resident Questions

If I get a job transfer, can I break the lease?

Yes, if the lease buy-out fee has been paid. A 60-day notice is required before vacating your apartment, and the lease buy-out fee is 2x the rent amount. Please make sure that you reference your signed lease agreement and confirm policies with your Property Manager as there could be unique circumstances.

If I am part of the military and receive deployment or reassignment orders, can I break the lease?

Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.

How can I refer a friend?

If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.

If something needs to be repaired in my apartment, how do I report it?

You may submit work orders online if enrolled in our online services.  You may call the office, send an e-mail, or leave a message.

There is a person who might be staying with me for a while, is that permitted by the lease?

Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 2 days, they will need to fill out an application to be added to your lease agreement.

I will be moving out. What do I need to do?

We require a 60-day written notice, which you are responsible for, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.

Do you have cable/Internet services?

Yes, Spectrum is our community cable and Internet providers.

Can I grill on the property?

We offer grilling stations throughout the property.

I am locked out of my apartment/garage. What do I do?

If you are locked out during business hours, you can come to the office to be let back in your apartment or garage. After hours, you must contact a locksmith.

I have lost my apartment and/or mailbox keys. What do I do?

If you have lost your keys, you may have new keys made at our office during business hours for a small fee. If this occurs after business hours, you are required to contact a local locksmith. Any lost or misplaced mailbox keys would need to be replaced by visiting the post office at 5700 Maple Canyon Avenue, Columbus, OH 43229.

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